If you are experiencing a HASP Error Code 10 on a 64-bit system is it possible you may not have the option to remove the AMD USB filter driver from the Uninstall or Change a Program or from the ATI Catalyst Install Manager Component list. If this is the case then you can follow these instructions [...]
Ensure the HASP key is plugged in and has a green light Click on the “Start” button then Right click on “Computer” and select “Manage” (some versions of Windows you might need to click on properties and then select the Device Manager tab) If prompted, click continue. On the left select “Device Manager” and on [...]
Yes, version 3.3.x and version 4 of GearPlayer™ will work on 64-bit versions of Windows XP® operating system and Windows Vista® operating system. You will need to download the correct drivers from http://www.smartdongle.com. Download and extract the drivers to your computer – when installing the HASP key, have your system look in that folder instead. This will [...]
If you have GearPlayer™ 4: Ensure the HASP key is plugged in and has a green light Click on the “Start” button then Right click on “Computer” and select “Manage” (some versions of Windows you might need to click on properties and then select the Device Manager tab) If prompted, click continue. On the left [...]
These instructions will walk you through removing the AMD USB Filter Driver that prevents your SmartDongle™ from working on a Windows 7 or Vista 64 bit system. This conflict results in the HASP key showing an Error code 10 in the device manager. Images that appear after the instructions will help guide you through the process. [...]
When first installing a Gear™ product, the drivers for the HASP key can fail to install correctly when the Windows® operating system tries to do this on its own. IF this is the case, please select your operating system for directions to install the drivers. If you are unsure of which operating system, please go [...]
If you have already followed the driver instructions (found here) and the HASP key is still not working then follow the below steps. First ensure the HASP key is plugged directly into the computer and not through a USB hub or extender. Make sure you are getting a light on the HASP key. If you [...]
If you are a Premium customer (12,000 minute plans and up), your key prompts may be different. Please contact us to verify. These prompts are for accounts under 12,000 minute plans. Calling into the idigital dictation system is easy. Step 1: Call into the dictation line, 866-364-3997 or 866-625-6412. Step 2: Enter your user ID [...]
If you are a Premium customer (12,000 minute plans and up), your key prompts may be different. Please contact us to verify. These prompts are for accounts under 12,000 minute plans. Calling into the idigital dictation system is easy Step 1: Call into the dictation line, 866-364-3997 or 866-625-6412. Step 2: Enter your user ID [...]