GearTool Help Center

If you are experiencing a HASP Error Code 10 on a 64-bit system is it possible you may not have the option to remove the AMD USB filter driver from the Uninstall or Change a Program or from the ATI Catalyst Install Manager Component list. If this is the case then you can follow these instructions [...]

When registering GearPlayer 4 through the online registration process there are a few possible problems you may face. Possibility 1: “could not locate information on order number provided” If you receive a message that says “could not location information on order number provided” then this means the order number you attempted to use does not [...]

GearPlayer 4 and GearDictate 4 now offer the option to register your software online so that the HASP key is no longer required. Users who do not have the Microsoft .Net Framework 3.5 or newer installed may experience an unhanded exception during GearPlayer online registration The below picture is the error you would see in [...]

The GearPlayer program comes with two different foot pedal testing utilities that you can use with which ever pedal you are using. The utilities can be found in your Start Menu > Programs > GearPlayer > Tools. The USB test utility: When opening this, when the system is correctly detecting the pedal, your physical presses [...]

This error is a fatal error. Something within the registry has been altered rendering GearPlayer unusable. The only way to resolve this issue is to remove GearPlayer as if it was never installed. We do not recommend doing this on your own, as some of the steps involved require editing the computers registry. Please contact [...]

Making sure you’ve uninstalled before installing the update is very important. If you did not do this first you can run into many different errors. The first thing to do is uninstall and just reinstall again with your update. When installing the update from the website you will want to make sure you’re updating with [...]

When trying to open the program and you are not getting any errors, look in your system tray down by the clock and make sure it is not already running. Double-clicking the icon in the system tray will bring the program back up for you to work with.

“Error 1931.The Windows Installer service cannot update the system file because the file is protected by Windows. You may need to update your operating system for this program to work correctly.” This error will sometimes appear on Windows XP when installing GearPlayer 3. This means that a system file was unable to be updated during [...]

You launch Gear Player 4 but it never shows any sign of opening, if you try and launch again it says “GearPlayer is Already Running”. This may mean it is running in compatibility mode on Windows Vista or Windows 7. After launching Gear Player, right click your task bar and choose Task Manger or press [...]

When using GearPlayer to monitor an ftp site for file download, you receive a Run-Time Error “53″ during the download. This error is caused by the “Use Safe Delete Options” in GearPlayer’s rule configuration. To resolve this error in GearPlayer 3, select the Options button on the GearPlayer window. When the configuration window opens, select [...]