GearTool Help Center

If you are experiencing a HASP Error Code 10 on a 64-bit system is it possible you may not have the option to remove the AMD USB filter driver from the Uninstall or Change a Program or from the ATI Catalyst Install Manager Component list. If this is the case then you can follow these instructions [...]

GearPlayer 4 and GearDictate 4 now offer the option to register your software online so that the HASP key is no longer required. Users who do not have the Microsoft .Net Framework 3.5 or newer installed may experience an unhanded exception during GearPlayer online registration The below picture is the error you would see in [...]

Ensure the HASP key is plugged in and has a green light Click on the “Start” button then Right click on “My Computer” and select “Manage” (some versions of Windows you might need to click on properties and then select the Device Manager tab) On the left select “Device Manager” and on the right look [...]

Ensure the HASP key is plugged in and has a green light Click on the “Start” button then Right click on “Computer” and select “Manage” (some versions of Windows you might need to click on properties and then select the Device Manager tab) If prompted, click continue. On the left select “Device Manager” and on [...]

Yes, version 3.3.x and version 4 of GearPlayer™ will work on 64-bit versions of Windows XP® operating system and Windows Vista® operating system. You will need to download the correct drivers from http://www.smartdongle.com. Download and extract the drivers to your computer – when installing the HASP key, have your system look in that folder instead. This will [...]

Only version 3.3.4 or higher is compatible with the Windows Vista® and Windows 7® operating system. If you have version 2.x which uses unlock codes, you will have to purchase an upgrade. Our sales department may be reached at 1-888-834-2392, Option 1. If you have the HASP key version prior to version 3.3.4, you may [...]

Make sure you have the latest version of GearXport and GearPlayer installed on your computer. Latest service packs Work with one program at a time. Remove the HASP keys for both programs from your computer. Uninstall the program you are having an issue with and install the latest version. Plug that program’s HASP key in [...]

You will not need to uninstall your demo of the software first. You will only need to plug in your HASP key to your USB port and the software will continue to work for you unimpeded, exactly how you were previously using it.

If you have a license for GearDictate 2, then you can download and install the GearDictate 3 software. Your HASP key for the GearDictate 2 will work for the GearDictate 3. The following link will take you to the page where you can download the latest service pack for GearDictate 3. Click HERE

Windows 7 is capable of running Windows XP in a Virtual PC called “Windows XP Mode”. Virtual PC does not support the use of HID devices such as foot pedals. So our IN-USB series or any other pedals will not work in this mode. HASP keys will work, but the driver has to be installed [...]