GearTool Help Center

To play files from your email, the attached audio file will need to be saved into your folder you are playing your files from. By default this is the C:\Program Files\GearPlayer\New Audio folder. On the Windows Vista operating system the default is: C:\Program Files\GearPlayer\New Audio

Below you will find a link to download the codec necessary to play MSV and DVF files: Download the Sony Plug-In Once you download and run this .exe, you should be able to play your files, during the process, have your GearPlayer™ closed and restart your computer when it has completed. Remember that if this [...]

By default GearPlayer looks in the New Audio folder that is set up when you first install it. If you haven’t changed your default settings, save your files into “C:\Program Files\GearPlayer\New Audio.” On the Windows Vista operating system the path will be: C:\Program Data\GearPlayer\New Audio You do not have to save them in that specific [...]

This error is a fatal error. Something within the registry has been altered rendering GearPlayer unusable. The only way to resolve this issue is to remove GearPlayer as if it was never installed. We do not recommend doing this on your own, as some of the steps involved require editing the computers registry. Please contact [...]

You launch Gear Player 4 but it never shows any sign of opening, if you try and launch again it says “GearPlayer is Already Running”. This may mean it is running in compatibility mode on Windows Vista or Windows 7. After launching Gear Player, right click your task bar and choose Task Manger or press [...]

Ensure the HASP key is plugged in and has a green light Click on the “Start” button then Right click on “Computer” and select “Manage” (some versions of Windows you might need to click on properties and then select the Device Manager tab) If prompted, click continue. On the left select “Device Manager” and on [...]

When playing TrueSpeech encoded WAV files you will need install the codec needed by your computer. The Windows Vista® and Windows 7® operating systems do not have this installed by default, the Windows XP® operating system does. You can install the missing codec information from:  http://www.yazakpro.com/chatstuff/yahoo/tsp_codec_install.exe Be sure to save the download first, then right-click the [...]

Yes, version 3.3.x and version 4 of GearPlayer™ will work on 64-bit versions of Windows XP® operating system and Windows Vista® operating system. You will need to download the correct drivers from http://www.smartdongle.com. Download and extract the drivers to your computer – when installing the HASP key, have your system look in that folder instead. This will [...]

Only version 3.3.4 or higher is compatible with the Windows Vista® and Windows 7® operating system. If you have version 2.x which uses unlock codes, you will have to purchase an upgrade. Our sales department may be reached at 1-888-834-2392, Option 1. If you have the HASP key version prior to version 3.3.4, you may [...]

You can now connect to GearFTP through a FTP secure connection (FTPES). Quick Guide To Connect To GearFTP 1.1 How To Connect In the address bar of your internet browser type in http://myftp.transcriptiongear.com and press enter. Once this page loads click on the connect button towards the bottom of the page. After clicking on this [...]